For technical issues and support you may contact the EIB Group Supplier Management Team via email at Supplier-Helpdesk@eib.org. In case of errors, please send details of the process where you encountered the issue with a screenshot of the error message, if possible.

Please do not use this email address to contact the EIB Group for procurement, contractual, invoicing or payment matters: for these questions please use the communication channels indicated to you in the respective call for tender, contract, etc.

• For calls for tender organised by:
  • the EIB: CS-Procurement@eib.org
  • the EIB’s Advisory Services Department: eib-cpcm-procurement@eib.org
  • the EIF: eif-procurement@eif.org
• For contracts, Purchase Orders and invoices:
  • refer to the EIB/EIF contact person specified in the contract or the Purchase Order
• For invoicing:
  • send invoices to invoice@eib.org for the EIB and invoices@eif.org for the EIF
  • for VAT related questions VAT@eib.org for the EIB and invoices@eif.org for the EIF

The portal will log you out after 15 minutes of inactivity. Also note that only one session per user is allowed, which means that you can access the portal on one device and one browser at a time. If you try to access the portal using more than one device and/or browser at the same time, the system will log you out.

If you still have issues, try to clear the cache of your browser to remove old browsing data. 

Some information on this site is displayed in pop-up windows so please make sure you have enabled, allowed or unblocked pop-ups in your browser. Documents that you have downloaded can be found in your default Download folder.

The EIBG Supplier Portal is a web platform where the procurement partners of the European Investment Bank (EIB) and the European Investment Fund (EIF) can register as suppliers of potential suppliers (bidders) and update key information required to conduct business with the EIB Group. For now, the following services are available:

 

• Registering as a potential supplier (or bidder) from the public page
• Registering as a supplier (on invitation)
• Registering a new user (for approved suppliers)
• Consulting purchase orders (for approved suppliers)
• Consulting VAT exemption certificates for paid invoices (for approved suppliers based in the European Union but outside Luxembourg)

The features of the portal will evolve and more functionalities will be made available over time.

In their dealings with external providers, the European Investment Bank and the European Investment Fund are committed to respecting the fundamental EU principles regarding public procurement, such as the principles of equal treatment, non-discrimination and transparency. The EIB Group considers that, as a general rule, these principles can be best implemented by competition among qualified tenderers and by a selection based both on cost and quality considerations. For more information, see the links below.

• To learn about corporate procurement at the European Investment Bank, see https://www.eib.org/en/about/procurement/index.htm
• For information about procurement for projects financed by the EIB, see https://www.eib.org/en/publications/guide-to-procurement.htm
• If you are interested in procurement for technical assistance operations at the EIB, see https://www.eib.org/en/about/procurement/technical-assistance.htm
• For information about procurement at the EIF, see https://www.eif.org/who_we_are/governance/procurement/index.htm

Please consult the EIB’s Privacy statement for corporate & technical assistance procurement and contracting activities using this link, and the EIF’s Data Protection statement for procurement using this link.

You may register as a potential supplier (bidder) on the Home page: NEW USER - CREATE AN ACCOUNT - REQUEST A BIDDER ID. Note that bidders are not eligible to engage in procurement transactions with the EIB Group but may be considered for the provision of services, works and supplies as may be needed by the EIB or the EIF, subject to the applicable procurement rules.

To register as a supplier of the EIB Group, you need to be invited first. Click the link on the email invitation you have received and follow the registration steps in the portal after authentication. You may however register as a potential supplier (bidder) on the Home page: NEW USER - CREATE AN ACCOUNT - REQUEST A BIDDER ID. 

The following information is needed as a minimum:

• Name (official registered name)
• Address
• Contact information
• Bank account information (with a bank account identification statement as a supporting document)
• Product / service classification (CPV)
• The VAT registration number (for suppliers based in an EU member state), if available

To make changes to the supplier information for an existing Supplier ID: sign in to access the secure page, select MANAGE then MANAGE PROFILE and launch a SUPPLIER CHANGE REQUEST. (For registered bidders: MANAGE PROFILE, then BIDDER PROFILE.)

To register a new user for an existing Suppier ID: go to the public page, select NEW USER - CREATE MY ACCOUNT and select REQUEST A USER ID. 

Supplier information is collected in English only, and the registration process is also in English. Supporting documents (bank account identification statement) however may be uploaded in the language they were originally issued.

To complete the supplier registration process, you will need to attach a recent bank account identification statement, also known as a bank information form, confirming the bank details for the bank account(s) registered: account holder name, account number (IBAN), name of the bank, BIC/SWIFT code. This statement can take various forms (for instance, it is known as a relevé d’identité bancaire, or RIB, in French-speaking countries). In fact, any form that clearly links the vendor to the bank account is acceptable, as long as it is issued by the bank and duly signed. Examples of these forms include an extract of the bank account, a bank account statement, a bank account contract, written confirmation from the bank, etc. The bank account identification statement should be and uploaded in PDF or any known picture format.

Log in to the secure page and go to MANAGE then MANAGE PROFILE and select UPDATE PROFILE. Here you can reset your password and select your preferred second authentication method. You can receive the one-time-password (OTP) in one of the following ways: 

• email
• SMS
• push notification to the OpenOTP app on your mobile phone (available for both IOS and Android)

To provide an audit trail and ensure that on past payments can always be queried, recorded vendor data are not deleted from the accounts. However, after two years of inactivity, i.e. no financial transaction between the supplier and the EIB Group, supplier data and the users associated with the supplier will be deactivated in the accounting system to prevent further use. For further information on data processing, please consult the EIB’s Privacy statement for corporate & technical assistance procurement and contracting activities using this link, and the EIF’s Data Protection statement for procurement using this link.

Not yet. For now, the Supplier Portal provides limited features to facilitate the registration and modification of key supplier information. At a later stage, the portal will offer additional features, including functions for exchanging information and documents on tenders, bidding, contract management, notifications, invoices and payments, receipts and deliverables, etc. and will be the main communication channel between the EIB Group and its suppliers for all procurement events. For now, please use the official communication channels indicated to you in any specific tender, contract, assignment or purchase order if you need to exchange documents and information.

If a purchase order was dispatched to you (not always the case as not always necessary), you can find it on the secure page of the portal (accessible after signing in) under GET PAID and PURCHASE ORDERS.

The VAT exemption certificates issued by the EIB or the EIF can be generated for each paid invoice on the secure page of the portal (accessible after signing in) under GET PAID and PAID INVOICES VAT CERTIFICATES.

Note that these exemption certificates are available for suppliers based in an EU country with the exception of Luxembourg - for these certificates the signature of the Luxembourgish tax authorities is required and they are therefore dispatched on request: please contact VAT@eib.org for the EIB and invoices@eif.org for the EIF.